Clear decision.Direct process.

14 days · optional reason · recorded confirmationOpen form

Calendar days

From receipt of the order.

You do not need to justify your decision.

You will receive proof of the request.

Direct management

Use the reference in the purchase email and the same email address used during payment.

After submission

The form communicates withdrawal but does not automatically issue the refund. The return and refund are managed under the Purchase conditions.

We save the request date and reference.

We send proof to the email linked to the order.

We send you the instructions for returning the product.